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Salesforce Service-Cloud-Consultant certification exam comes with a set of prerequisites that must be met before taking the exam. Candidates must first obtain a Salesforce Administrator or Salesforce Advanced Administrator certification. They must also have experience working with Service Cloud, either as a consultant or as an in-house Salesforce administrator. Service-Cloud-Consultant Exam consists of 60 multiple-choice questions and must be completed within 120 minutes. The passing score for the exam is 68%.

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Salesforce Certified Service cloud consultant Sample Questions (Q242-Q247):

NEW QUESTION # 242
Using standard case management capabilities, what can be emailed to a customer as a PDF attachment?

Answer: D


NEW QUESTION # 243
Sales engineer needs visibility to list field edits, emails, case comments, and related objects on ONE page.
How can this be achieved?

Answer: C


NEW QUESTION # 244
Universal Containers recently deployed a Salesforce Knowledge implementation, but is looking to evaluate the quality of the articles being produced.
What should the Consultant recommend to gather information on Knowledge article usefulness?

Answer: C

Explanation:
Explanation
The Knowledge Base Dashboards and Reports AppExchange package is a free package that provides pre-built dashboards and reports to help you measure and improve your knowledge base. You can use this package to gather information on knowledge article usefulness, such as article ratings, views, feedback, searches, and gaps. Verified References: Knowledge Base Dashboards and Reports


NEW QUESTION # 245
A manager would like information on which Knowledge articles are used most often by call center agents.
Which report should a consultant use to identify the Knowledge articles that are used most often?

Answer: A

Explanation:
To identify which Knowledge articles are used most often by call center agents, creating a report that tracks the number of Knowledge articles attached to cases is recommended. This provides insights into which articles are most frequently utilized in case resolutions, informing content optimization and training efforts.


NEW QUESTION # 246
Which search mechanism should be used to find case comments from within the lightning service console?

Answer: D

Explanation:
Global search is a search mechanism that allows users to find records and information across multiple objects and fields in Salesforce. Global search can be used to find case comments from within the Lightning Service Console by entering keywords in the search box and selecting Case Comments from the drop-down list. Users can also filter the search results by fields such as case number, case owner, or comment date. Verified References: Service Cloud Consultant Certification Guide & Tips, Find What You Need with Search


NEW QUESTION # 247
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